Above and Beyond KM


"A discussion of knowledge management that goes above and beyond technology. Given the extraordinary technology available today, knowledge management should be a cakewalk. But it isn't. If anything, the availability of cool tech toys has made more apparent the nontech challenges of effective KM. This blog focuses on those nontech elements—on the aspects of human nature, behavior and interaction that make law firm knowledge management so challenging and so rewarding."

Author: Mary Abraham is a lawyer in New York City.

Blawg Related Categories: Law Practice Management • Legal Technology

Recent Posts from Above and Beyond KM


  • If We Only Knew

    How often do you hear someone say after a disaster, “if we only knew about the warning signs…”? And then you discover that the warnings were there all along, but we missed them. In other…

  • The Dark Side of Collaboration

    Every group has its mantra. “Four legs good, two legs bad”  helped underscore the proper social and political order in Animal Farm.  For proponents of social media behind the firewall, the mantra has been “Collaboration…

  • Don’t Break Noses

    He nearly broke my nose yesterday. We were both walking at the typical New York City pace (fast), when I rounded the corner and almost ploughed right into him. If we hadn’t stopped ourselves in…

  • Regrets

    There aren’t many things I regret in life, but every year at this time I remember one particularly bad decision. It happened when I was in graduate school.  A group of my friends thought it…

  • Mind Reading

    It may the closest thing to mind reading we’ve seen yet. Starting today, Loopt is offering a new service called Pulse, which claims to be able to provide you with an extraordinary array of helpful…

  • Are You Ready for Change?

    Are you resistant to change? Are you an obstacle to change? What kind of questions are those for a knowledge manager? Important questions. So much of what we do involves change. In fact, we’re constantly…

  • 100 and Counting

    Yesterday we visited the matriarch of our family to celebrate a special occasion — her 100th birthday. She showed us the many humorous and touching birthday cards she had received (including one from the President…

  • KM’s Lawyer Jokes

    Q:  Why won’t sharks attack lawyers? A:  Professional courtesy. Even if you haven’t heard that old chestnut before, I’m sure you’ve heard at least one of the thousands of equally lame lawyer jokes that people…

  • Dating a Beautiful Model

    Some folks aspire to be as beautiful as a model, while other folks aspire to have a model on their arm. Lawyers, by contrast, aspire to have a collection of models. Model DOCUMENTS, that is. …

  • KM’s Worst Enemy

    What’s one thing that will doom your law firm knowledge management program? Your knowledge manager’s inability to question premises. (To be honest, this can be a problem with most disciplines, but I don’t presume to…