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Communication and Conflict

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"Observations on communication and conflict in daily life as well as other information and links to useful resources."

Author: Alan Sharland is director of Hillingdon Community Mediation, which is based in Yiewsley, England.

Blawg Related Categories: Alternative Dispute ResolutionInternationalEuropeUnited Kingdom


Recent Posts from Communication and Conflict

  • Telephone Consultation using Skype

    This page provides details of the telephone consultation service provided on the Communication and Conflict website

  • Interpersonal Communication

    What is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation.

  • Communication and Conflict

    Are you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl

  • Listening

    This page describes in detail the practice and purpose of effective listening in conflict resolution. It's not just down to eye contact and nodding!

  • 4-word-build

    4-word build - an excellent exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.

  • Conflict Resolution Skills e-booklet

    This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference

  • Guide to the Principles of Effective Communication and Conflict Resolution

    Guide to the Principles of Effective Communication and Conflict Resolution, e-book about the Principles discussed on this site

  • Rescuer Syndrome

    The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

  • Mediation - it's not arbitration!

    There is a fundamental difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.

  • Other websites related to Communication and Conflict

    This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.


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