Communication and Conflict
"Observations on communication and conflict in daily life as well as other information and links to useful resources."
Author: Alan Sharland is director of Hillingdon Community Mediation, which is based in Yiewsley, England.
Blawg Related Categories: Alternative Dispute Resolution • International • Europe • United Kingdom
Recent Posts from Communication and Conflict
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Interpersonal Communication
What is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation.
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Communication and Conflict in the Helping Professions
This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi
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Empowerment
This describes why empowerment is a crucial aim in any approach to effective conflict resolution
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communication and conflict e-book
Communication and Conflict e-book about the Principles of Effective Communication and Conflict Resolution discussed on this site
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Conflict Resolution Skills e-booklet
This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference
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confidentiality
Confidentiality is both an Underlying Philosophy of Mediation and a Principle of Effective Communication and is crucial in supporting effective conflict resolution.
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Conflict as Competition
This page looks at the conception of conflict as a competition. This is probably the most destructive approach to conflict and is the basis of the 'justification' for most physical violence and war.
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The Communication and Conflict website - Further information
This page takes you further into the details and thinking behind the Communication and Conflict website
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Communication and Conflict
Are you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl
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challenge the behaviour and not the person
That we challenge the behaviour and not the person, Principle 7 of the Principles of