Communication and Conflict
"Observations on communication and conflict in daily life as well as other information and links to useful resources."
Author: Alan Sharland is director of Hillingdon Community Mediation, which is based in Yiewsley, England.
Blawg Related Categories: Alternative Dispute Resolution • International • Europe • United Kingdom
Recent Posts from Communication and Conflict
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Telephone Consultation using Skype
This page provides details of the telephone consultation service provided on the Communication and Conflict website
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Interpersonal Communication
What is effective interpersonal communication? This page introduces some Principles of Effective Communication drawn from the experiences of mediation.
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Communication and Conflict
Are you involved in a destructive conflict? Do you want to find out how effective communication can resolve conflict? Do you want resources you can use to teach yourself and others how to manage confl
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Listening
This page describes in detail the practice and purpose of effective listening in conflict resolution. It's not just down to eye contact and nodding!
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4-word-build
4-word build - an excellent exercise for gaining a shared understanding of a concept in a group or team. The exercise enables all present to participate in the creation of the shared view.
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Conflict Resolution Skills e-booklet
This e-booklet brings together the conflict resolution skills of Listening, Summarising and Questioning described on the Communication and Conflict website. It can be purchased here for easy reference
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Guide to the Principles of Effective Communication and Conflict Resolution
Guide to the Principles of Effective Communication and Conflict Resolution, e-book about the Principles discussed on this site
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Rescuer Syndrome
The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.
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Mediation - it's not arbitration!
There is a fundamental difference between mediation and arbitration, but unfortunately the distinction is not always clearly understood.
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Other websites related to Communication and Conflict
This page gives links to websites that promote a similar approach to communication and conflict resolution to that described on this site.