In Search of Perfect Client Service
This blawg comments on articles from other legal and business publications, particularly on the subject of lawyer-client relationships and customer service.
Author: Patrick Lamb is a partner with Butler Rubin Saltarelli & Boyd in Chicago.
Blawg Related Categories: Law Practice Management • Legal Marketing & Consulting • States • Illinois • Partner
Recent Posts from In Search of Perfect Client Service
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"The Market Doesn't Care"
Outstanding post by my friend Jordan Furlong, who posts at Law21.ca (Dispatches from a legal profession on the brink). The post that really captured my attention was "the market doesn't care." Jordan draws from posts…
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Associate Bonuses and Value Billing
It's that time of year for the associate set. The payoff for surviving a year of crazy partners and even crazier hours. We're past Thanksgiving, when every associate who still has a job gave thanks…
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Survey Results Confirm Vitality Of The 10% Solution
I recently posted on the 10% game that clients and their law firms play. The client representative wants to feel like he or she has achieved a real discount with the law firm. So the…
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Survey Results--Hourly Rates Going Up
The American Lawyer's annual survey of Managing Partners to AmLaw 200 firms (112 respondents) is out. In light of my recent posts on the economy and hourly rate increase, two survey questions jumped out…
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Get Creative--Merrilyn Astin Tarlton's discussions of creativity in the practice of law
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Law Practice Today Roundtable Discussion On Economy And Law Firm Response
I am humbled to be have been included as a contributor to a roundtable discussion on the economy and law practice in a time of turmoil. The roundtable was moderated and edited by Dennis Kennedy…
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NPR Bashes Billable Hour
On its November 21, 2008 broadcast, NPR's Day To Day program ran a story on the looming demise of the billable hour. You can hear the story here. Valorem's own Nicole Auerbach is quoted…
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Slides: Troubled Economy and Alternative Fees
DuPage County Bar Association Speech Slides Many thanks to the kind people at the DuPage County Bar Association and the many attorneys who attended my presentation on "The Economy, Legal Fees and Your Future--or--Alternative Fees…
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Brought To You By A Large Firm With Offices Everywhere
For the past several nights as I have been driving home, I've heard the local NPR announcer say that this programming was brought to you by "Blah, Blah & Blah, a national law firm with offices…
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Yes, People Really Can Be Tone Deaf
The message of my recent posts on law firms raising hourly rates this year (here, here and here) is that the firms that raise their rates are tone deaf. The explanations for raising rates…