What About Clients?
"What About Clients? is a weblog which contains my personal ideas and thoughts on servicing business clients as valued customers in American law firms. I started it in 2005 because I think that 1) the level of service at even the best American law firms is often inattentive and erratic—and that troubles me—and 2) even where service is sound, it can be a lot better."
Author: Dan Hull is a partner at Hull McGuire in San Diego, where he is a litigator and lobbyist. He is a member of the California, Pennsylvania and Washington, D.C., bars. He's "interested in U.S politics (including raising money for candidates for national office), the workings of the new European Parliament, the histories of England and France, Parker Posey, Annabeth Gish, travel, running, airports which make sense and a young lady who lives in Los Angeles."
Blawg Related Categories: Careers • Lawyer Pay • Work/Life Balance • Law Firms • Law Practice Management • Legal Marketing & Consulting • Legal Ethics • Solo / Small Firm • Blawg 100 • Business Law
Recent Posts from What About Clients?
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Got real patriotism?
A wise man's country is the world. --Aristippus (435-360 BC), as quoted by Diogenes Laertius, Lives of Eminent Philosphers "There is hope. I see traces of men." Aristippus was shipwrecked on the island of Rhodes…
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Redux: Two Ways of the Trial Notebook.
Originally posted September 8, 2008 from Amsterdam: From the Amsterdam Airport Schiphol, where there are Old Ones and Young Ones in their dark Monday suits: Men of all ages with shaved heads who look a…
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You don't want French schoolchildren to make fun of you, do you?
The French. They are reputed to teach their children of all social classes the arts and the humanities. To them, a true cultural education is not--as Brit author Julian Barnes once characterized as the modern…
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Distinguish your firm. And yourself. Surprise clients.
It's not about the lawyers anymore. No one cares you're a lawyer. No longer impressive. In America, they made it easy to become a lawyer. Some day, everyone, including your waitress in Richmond, Kentucky, will…
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The late-2008 Recession: A Crossroads for Corporate Law?
I'm staying at the crossroads, believe I'm sinking down. If you can navigate through all the painstaking diplomacy without pulling a hamstring, do visit ALM's Legal Blog Watch and read "Are the BigLaw Layoffs a…
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Clients: "Liking" them helps--and may even be critical.
I'm no Stephen Covey. I suspect that burning inside each employee is an overwhelming ambition to Get Home, Eat Twinkies and Watch Wrestling. Life's short. Work is important. If your work is not mainly fun,…
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Racehorse Haynes: Back to Basics--and the Fun.
Say you sue me because you say my dog bit you. Well now this is my defense: My dog doesn't bite. And second, in the alternative, my dog was tied up that night. And third,…
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Performance Reviews based on CS standards.
At your shop, talk about real client service every single day--as if it were a substantive area of law practice. Make it a running conversation. And if you are serious about building and keeping a…
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Overheard in Los Angeles
Life is short, opera is long, and Wagner is longer. --Plácido Domingo, Spanish tenor, L.A. Opera general director. German tenor Johannes Sembach (1881-1944) as Lohengrin.