What About Clients?
"What About Clients? is a weblog which contains my personal ideas and thoughts on servicing business clients as valued customers in American law firms. I started it in 2005 because I think that 1) the level of service at even the best American law firms is often inattentive and erratic—and that troubles me—and 2) even where service is sound, it can be a lot better."
Author: Dan Hull is a partner at Hull McGuire in San Diego, where he is a litigator and lobbyist. He is a member of the California, Pennsylvania and Washington, D.C., bars. He's "interested in U.S politics (including raising money for candidates for national office), the workings of the new European Parliament, the histories of England and France, Parker Posey, Annabeth Gish, travel, running, airports which make sense and a young lady who lives in Los Angeles."
Blawg Related Categories: Careers • Lawyer Pay • Work/Life Balance • Law Firms • Law Practice Management • Legal Marketing & Consulting • Legal Ethics • Solo / Small Firm • Blawg 100 • Business Law
Recent Posts from What About Clients?
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If you mean it, handwrite it--thank you very much.
Breaking the rules can harm you. People will say mean things about your dog, your wife, your girlfriend, or about all three. Worse, they trash you. If, say, you went to Brown, snide people will…
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Writing Well: Labors of Brevity.
I have made this letter longer--because I have not had the time to make it shorter. --Blaise Pascal (1623-1662), mathematician, physicist, philosopher, in "Lettres Provinciales", No. 16, 1657
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111 Cannon Street: The London Stone
Last year after finishing up at Stanford, Holden Oliver, an aging law student and one of our writers, had a few drinks and ran amok in Legal London. Then he got dressed up like an…
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Don't compete on price--especially now.
If a new client demands a "discount", color it unsophisticated and a pain in the ass. Refer it to that firm down the street you just never liked. If a client comes to your firm…
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Rule 4
Rule Four: Deliver Legal Work That Change the Way Clients Think About Lawyers. It's the hardest one. From our in-your-face but enduring and correct 12 Rules.
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Oran, Algeria
Our citizens work hard, but solely with the object of getting rich. Their chief interest is in commerce, and their chief aim in life is, as they call it "doing business". --Narrator describing Oran in…
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Canadian Bar Association: Serious about clients.
Keeping good clients, getting new ones, making new ones "stick". These are on everyone's mind these days. For the 4 years WAC? has been up and running, the Canadian Bar Association's PracticeLink on "Client Services"…
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Professionalism Actually.
Let’s say you’re a blues guitarist with a broken ring finger on your fretboard hand. What do you do? If you’re Albert King, you put a splint on it, and you get out there and…
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Firenze: La Basilica di San Lorenzo
The Flourishing: One of Florence's oldest churches, San Lorenzo was consecrated in the 4th century by St. Ambrose of Milan.
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Out of Louisville
Once they let you get away with running around for 10 years like a king hoodlum, you tend to forget now and then that about half the people you meet live from one day to…