What About Clients?
"What About Clients? is a weblog which contains my personal ideas and thoughts on servicing business clients as valued customers in American law firms. I started it in 2005 because I think that 1) the level of service at even the best American law firms is often inattentive and erratic—and that troubles me—and 2) even where service is sound, it can be a lot better."
Author: Dan Hull is a partner at Hull McGuire in San Diego, where he is a litigator and lobbyist. He is a member of the California, Pennsylvania and Washington, D.C., bars. He's "interested in U.S politics (including raising money for candidates for national office), the workings of the new European Parliament, the histories of England and France, Parker Posey, Annabeth Gish, travel, running, airports which make sense and a young lady who lives in Los Angeles."
Blawg Related Categories: Careers • Lawyer Pay • Work/Life Balance • Law Firms • Law Practice Management • Legal Marketing & Consulting • Legal Ethics • Solo / Small Firm • Business Law
Recent Posts from What About Clients?
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Overheard in Los Angeles
Life is short, opera is long, and Wagner is longer. --Plácido Domingo, Spanish tenor, L.A. Opera general director. German tenor Johannes Sembach (1881-1944), taking a stab at the role of Pylade in Gluck's Iphigenie auf…
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The Street Painter
Notre Dame, Les Bouquinistes by Antoine Blanchard ("Marcel Masson") (1910-1988)
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Perfectionism
(Photo: Paramount Pictures) "The dweebs. The dweebs." The downside of Type-A. Perfectionism. A great place to "be from". A wonderful instinct, if controlled. It's also a curse--of eldest children, professionals, knowledge workers, most lawyers, all…
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The Internet: Grow up, step up, and use your real name.
You went full retard, man. Never go full retard. Don't go home in pain. --Robert Downey, Jr., gravely, to Ben Stiller, in Tropic Thunder (2008), about the latter's acting method in the fictional flick "Simple…
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Rule Six
Small, powerful ads. See our Rule Six: When You Work, You Are Marketing. Every moment your law firm "works for a client"--it sends the client something, it talks with the client, it does virtually anything…
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Special Irish Trial Lawyer-Politician Moment: O'Connell the Barrister.
Daniel O'Connell (1775-1847), the "Liberator of Ireland", led a movement that forced the British to pass the Catholic Emancipation Act of 1829, allowing Catholics to become members of the British House of Commons. O'Connell was…
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Rue du Vaux
Are you positive Mademoiselle Clotilde du Vaux sparked a religion? Ever wonder about place names in Paris? There are about 6200 of them. Read about Clotilde-Marie de Ficquelmont in Invisible Paris. Auguste Comte's "muse"
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Writing Well: Labors of Brevity.
I have made this letter longer--because I have not had the time to make it shorter. --Blaise Pascal (1623-1662), mathematician, physicist, philosopher, in "Lettres Provinciales", No. 16, 1657
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The Stock Price This Week?
The client, it seems, actually wants you to know him, her or it. Take time out to learn the stock fluctuations, the industry, competitors, day-to-day culture, players and overall goals of your client. Visit offices…
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"Hello, my name is Amy Walker."
Dialect. Here's a bit of talent, some fine digital self-promotion and--best of all--a quick trip through the English-speaking West.