Vexed Visitor Makes a Splash at Hospital Cafeteria After Diet Coke Dustup with Cashier
Posted Dec 1, 2008 7:50 PM CDT
By Brian Sullivan
When the price of a barrel of oil goes through the roof and the price of a gallon of gasoline dents our wallets, all we can do is grin and bear it. But when the price of a mug of Diet Coke more than doubles, a line has been crossed.
In August, Natalie Walters, 39, of Orofino, Idaho, was getting her usual fill-up of soda in the cafeteria at the Veterans Affairs Medical Center in Boise while her father had a medical appointment.
Walters—who describes her status as “retired/disabled”—carries her own 52-ounce mug and says she was never charged more than $1.50. But when a new cashier showed up, the numbers changed.
“She decided to charge the price for three 20-ounce drinks, which was $3.80,” Walters says. “I said I don’t want to buy it.”
After some back and forth with the cashier and the manager, Walters said, “Here, you can have your soda back.” She says that she attempted to pour the drink into a trash can behind the counter, but that much of it splashed onto the counter and floor.
Roger Banks, chief of police at the facility, says a surveillance videotape indicates that the drink was poured on the counter, creating an effervescent mess.
Walters was banned from the cafeteria and figured that was that. But four days later, she says, her mother was questioned by Banks at the hospital. Walters claims her father’s medical records were illegally accessed to find his next appointment, at which time Banks could approach her about the incident.
Banks acknowledges that Walters’ father’s information was obtained from his medical file but says he is granted “restricted patient inquiry rights” when acting in his official capacity.
“There were no patient privacy violations at all,” Banks says. “I don’t know anything about his medical condition or anything else.”
Banks tracked Walters down at a motel and asked her for identification. When she refused, Banks consulted with the district attorney’s office.
Walters was charged with larceny and disturbing the peace, which carry maximum penalties of six months in federal prison.
“I tried to work with her,” Banks says. “She wouldn’t work with me. She left me no choice.”
Walters negotiated with the district attorney’s office and was able to get the larceny charge dropped; she paid a fine of $200 in October.
Banks insists he was right in pursuing charges against Walters. “We have a job to do here,” he says. “If you don’t enforce rules and regulations, you have complete chaos.”
Walters’ father is pursuing legal action “because they went through his medical records and they harassed him,” she says.
“I think this was a waste of federal government money,” she says. “A marshal had to travel over 200 miles to serve me. Over spilled soda? If I had committed murder, maybe. It’s just ridiculous.”