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Thwarting Bank Robberies with Niceness?

Posted Apr 11, 2007 1:37 PM CDT
By Debra Cassens Weiss

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Seattle area bank employees are unnerving potential robbers by being exceptionally nice, the Seattle Times reports.

One FBI agent calls the new approach "customer service on steroids." The tactic may be the reason for a significant drop in bank robberies.

The newspaper cites an example of a bank employee who approached a man wearing garden gloves, a hat and sunglasses. The worker offered a friendly greeting, an offer of assistance and an invitation to remove the apparel that hid the suspicious man’s face.

The man asked for a roll of quarters and left.

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