Posted Nov 03, 2010 05:41 pm CDT
When a Delta Airlines representative sold a $3,000 coach ticket to Israel to Susan Izard and then allegedly admitted, later in the same conversation, that a business-class ticket could have been purchased for several hundred dollars less, she apparently didn’t know who she was dealing with.
Izard is the wife of Robert Izard, a Connecticut class action lawyer who sued Delta this week over the transaction, contending that it violated the airline’s advertised policy of offering customers “Today’s Best Guaranteed Fare,” according to Connecticut Watchdog.
Robert Izard says in the suit that purchasing the plane ticket cost him money personally, at least in part because he had to pay to transfer frequent flyer miles to his wife’s account to help her get what was initially claimed to be the best guaranteed fare for the Israel flight.
Although the suit does not now seek class action status, that could change depending on the facts of the case, attorney Wayne Boulton, who filed the suit, told Connecticut Watchdog.
A request by the ABA Journal to Delta for comment early Wednesday afternoon did not receive an immediate response.