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Criminal Justice

Courthouse walk-up window reduces wait times

Posted Feb 25, 2014 9:57 AM CDT
By Debra Cassens Weiss

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Drivers who want to pay traffic tickets at the courthouse in Pasadena, Calif., don’t have to go inside the building.

Instead, they can stop by the court’s walk-up window, which opened on Feb. 3, Courthouse News Service reports. The window has cut wait times that were as long as two hours.

Supervising Judge Mary Thornton House told Courthouse News that wait times increased after the Pasadena courthouse took on Alhambra traffic cases as part of a court consolidation plan. "So our traffic matters were doubled, which created very long lines and required people to go through weapons screening simply to pay a ticket," House said. "With improvements like this we are attempting to meet the needs of the public.”

People visiting the walk-up window can also set traffic arraignment dates, reschedule payments and appearances, and submit proof of community service or vehicle repair.

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