Posted Feb 10, 2011 12:00 pm CST
Dallas plaintiffs lawyer Allen Stewart says he has fallen victim to hotel overbooking at least a dozen times. Now he’s collecting stories of similar experiences in hopes of filing a future class action naming several hotel chains.
Stewart contends a hotel reservation that is prepaid or guaranteed with a credit card is “an enforceable contract,” the New York Times reports. According to Stewart’s website, he’s investigating overbookings at more than a dozen hotel chains and would like to hear from dissatisfied consumers.
Hotels say they are in the hospitality business, Stewart told the Times, but when they turn away guests with guaranteed reservations “that’s not hospitality, that’s just good old-fashioned lying.”