Posted Oct 02, 2012 11:54 am CDT
Thirty percent of surveyed general counsel dropped at least one of their law firms last year, and the reasons for firing fell in four main categories.
The American Lawyer summarizes the findings by UK-based market-research firm Acritas, which based its research on phone interviews with a couple thousand general counsel in about 45 countries. Twenty-one percent of the in-house lawyers said they fired law firms because they were too expensive, 18 percent said the firms gave bad advice or lacked expertise, 15 percent cited poor service, and 11 percent said the firms lost a key lawyer.
Another 16 percent said they had dropped a firm because the job ended.
Law firms should heed the results, according to the article. “The fired firms can’t be regarded as trivial,” the story says. The list is “a litany of the rich and famous. Nor can the unhappy clients—mainly big companies: 20 percent reported revenues of more than $6 billion, and another 40 percent reported more than $1 billion.”