Law Practice Management
Law Firm’s Website Warns Clients: We Aren’t Perfect and We Don’t Work Weekends
Posted Oct 7, 2010 9:27 AM CST
By Debra Cassens Weiss
High-maintenance divorce clients may not want to hire the Pincus Family Law firm in Columbia, S.C.
The law firm takes work-life balance seriously, and it expects its clients to behave. The firm sets out the boundaries on its website under the heading “Client Expectations (Realistic or Unrealistic).” Pincus Family Law explains:
“We do not work on the weekends and do not provide emergency numbers for the weekends. There are times we may look at and answer your e-mail over the weekend, but this is generally the exception and not to be relied upon by you that we are accessible on weekends.
“Do not think we are perfect. We make mistakes. We are competent attorneys and paralegals, but we make mistakes. We will correct a mistake if we find it or if you point it out. Please do not yell at us, accuse us of not doing our job, or insult us over a mistake.”
There is more. The firm tells clients that phone calls are answered in the order received and “calling three or four or multiple times in a day will not get your call answered any faster.” It tells clients that cases are often slow-moving and “please do not take this frustration out on us or my staff.”
Jim Calloway’s Law Practice Tips Blog notes the warning. Calloway sees a lot of good family-law advice on website, but he says some people he may be put off by the blunt statements. He does like the idea, however, of lawyers discussing expectations with their clients. “A client with unrealistic expectations is probably not going to end up as a happy client, no matter how good the results,” he says.