Posted Jan 24, 2013 08:38 pm CST
After Internet complaints and at least two lawsuits contending that its “footlong” sandwiches don’t measure up to their billing, Subway issued a statement Thursday saying that the company will work harder to ensure that all of the chain’s 1-foot products are actually 12 inches long.
While declining to comment specifically on the litigation, Subway issued a written statement, the Chicago Tribune reports.
It says: “We have redoubled our efforts to ensure consistency and correct length in every sandwich we serve,” adding: “Our commitment remains steadfast to ensure that every Subway footlong sandwich is 12 inches at each location worldwide.”
A Chicago man, Nguyen Buren, says in his suit against Subway’s parent company, Doctor’s Associates Inc., that he bought a sandwich Sunday and found it to be short of the 12-inch mark, the Trib recounts. His complaint alleges deceptive advertising, marketing and sales practices.
“This is no different than if you bought a dozen eggs and they gave you 11 or you bought a dozen doughnuts and they gave you 11,” said Buren’s lawyer, Tom Zimmerman. “Here, you bought a dozen inches of sandwich and you got less than 11. It’s no different, and yet you’re paying for 12.”
Two New Jersey men also recently filed a separate legal action over the same issue.