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Consumer Law

Sylvan Guarantee Requires Refund

Posted Jun 19, 2007 8:35 AM CDT
By Debra Cassens Weiss

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Sylvan Learning Center has been ordered to pay more than $11,000 to a pro se plaintiff for failing live up to its guarantee that her children would improve at least one full grade level.

Brooklyn Judge Genine D. Edwards said the company was “taking advantage of a consumer who was vested in her children's academic success,” the New York Law Journal reports.

The plaintiff, Terrain Drew, had borrowed $11,338 to pay the tuition for her two children. As evidence, she introduced a brochure containing the “Sylvan Guarantee” for improvement. She did not get a separate disclaimer before she enrolled her children, the judge said.

A Sylvan spokeswoman said the suit was against an independent Sylvan franchise. She said Sylvan holds their centers to a high standard and takes the allegations seriously

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