Deposition Company Ended Overseas Outsourcing Over Quality Problems
A company that provides deposition summaries for litigators has given up on overseas outsourcing after experiencing problems with quality control and differences in language.
For about six months, the company, DepoExpress, had sent its work to India, where contractors were paid only 60 percent of what U.S. counterparts would cost, the Legal Pad blog reports. But the savings evaporated because the company’s founders, two plaintiffs lawyers, had to do so much work to clean up the summaries.
One of the owners, Frank Liuzzi, offered some examples in an interview with Legal Pad. The India contractors used the word “fortnight” to describe a two-week period and “bonnet” for the hood of a car.
There were deadline problems, too, he said, because there are so many holidays in India. DepoExpress offers a standard turnaround of five business days.
Now the work is done in the United States by about 20 contract paralegals and lawyers
Updated at 1:46 p.m. to clarify how much the Indian contractors were paid compared to what American contractors would have had to be paid.
