What to Say to Your Clients When Moving Your Practice to a Private Cloud
Q: Recently a lawyer asked:
“Our firm has moved everything to a private cloud, and everyone here is happy about all aspects of the transition. How do I showcase and market the technology move to my clients in a way that shows we went above and beyond to secure their data and personally identifiable information (PII)?”
A: Most state BARS recommend notifying clients prior to transmitting client data over the Internet.
An opinion of the Massachusetts State Bar holds…
Opinion 12-03 Summary: A lawyer generally may store and synchronize electronic work files containing confidential client information across different platforms and devices using an Internet based storage solution, such as “Google docs,” so long as the lawyer undertakes reasonable efforts to ensure that the provider’s terms of use and data privacy policies, practices and procedures are compatible with the lawyer’s professional obligations, including the obligation to protect confidential client information reflected in Rule 1.6(a).
A lawyer remains bound, however, to follow an express instruction from his or her client that the client’s confidential information not be stored or transmitted by means of the Internet, and all lawyers should refrain from storing or transmitting particularly sensitive client information by means of the Internet without first obtaining the client’s express consent to do so.
Moving your practice to Abacus Private Cloud takes it out of the Internet – aka the public cloud – and places it securely into a private cloud.
So tell your clients…
Your data is safe from criminal hackers, be they privately- or government-sponsored.
It’s also safe from disasters, be they natural or man-made, because it is housed in three geographically separate data centers.
Yes, we’re doing this for you, valued client. We also have selfish reasons, which include:
• Never having to send you a breach notification letter recommending that you immediately place a fraud alert on your credit file and that you maintain eternal vigilance over your personally identifiable information in case it was stolen. Abacus Private Cloud protects you and us from that ever happening.
• No longer paying to maintain servers and the utilities necessary to keep them running and cooled.
• No longer paying to maintain data backups and restoration tests.
Since Abacus Private Cloud looks after all of that for us, our IT expenses are lower, which also means the rates you pay for the legal services we provide you with can remain competitive.
You can enjoy peace of mind knowing that your data is secure within the Abacus Private Cloud. Schedule a demo today or call us at 800-877-623-2797 for more information.
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