Communication and Conflict


"Observations on communication and conflict in daily life as well as other information and links to useful resources."

Author: Alan Sharland is director of Hillingdon Community Mediation, which is based in Yiewsley, England.

Blawg Related Categories: Alternative Dispute Resolution • International • Europe • United Kingdom

Recent Posts from Communication and Conflict


  • Conflict Coaching

    This page describes Conflict Coaching, a process designed to support people on a 1 to 1 basis who are experiencing a difficulty or destructive conflict to create more effective ways of responding.

  • Telephone Consultation using Skype

    This page provides details of the telephone consultation service provided on the Communication and Conflict website

  • Communication and Conflict Webinar Sign Up Page,

    This is the Sign Up Page for a Communication and Conflict Webinar presented by Alan Sharland

  • Questioning

    This page describes how questioning is used to support conflict resolution, instead of suggestions, to empower those involved to create a resolution that works for them.

  • The Video Lounge

    This page draws together a range of videos available on the internet that illustrate practices of effective communication and conflict resolution.

  • Rescuer Syndrome

    The Rescuer Syndrome - the main obstacle to being able to provide effective conflict resolution support.

  • Communication and Conflict in the Helping Professions

    This page looks at common difficulties experienced by the helping professions and how their responses can actually sometimes escalate conflicts through professionals not being clear about their organi

  • communication and conflict e-book

    Communication and Conflict e-book about the Principles of Effective Communication and Conflict Resolution discussed on this site

  • Listening Exercise : Facts and Feelings

    A listening exercise which enables participants to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

  • Using I-statements

    This is a link page from a Newsletter which reviews the use of 'I-statements' and the importance of these in effective communication and conflict resolution.