ACC Allows Law Firms to View Client Ratings in ‘Value Index’
Posted Feb 9, 2010 7:58 AM CST
By Molly McDonough
Law firms that have been evaluated by in-house counsel participating in the Association of Corporate Counsel's "Value Index" can now see their ratings.
When the ACC launched its rating system in October, only ACC members could view the ratings.
ACC general counsel Susan Hackett sent a letter to law firms last week to announce the change, reports Corporate Counsel.
In the letter (PDF), Hackett explains that firms will be able to see their own ratings and overall averages, but won't be able to see how other firms individually were rated.
Using a 1-to-5 point-scoring system, ACC members rate their law firms on criteria including "legal expertise," "responsiveness/communication" and "results delivered/execution." The Value Index allows members to offer specific comments about law firm performance and asks a critical question: Would they use the law firm again?
Corporate Counsel notes that in-house lawyers have submitted more than 1,800 evaluations of more than 600 law firms since ACC launched the ratings project.