Posted Nov 19, 2010 02:55 pm CST
The Indian legal outsourcing company Pangea3 is eying a U.S. expansion following its acquisition by Thomson Reuters, the company that owns West Publishing.
CEO Sanjay Kamlani tells Legally India that the company sought to be acquired by Thomson Reuters partly because of its plan to open offices in the United States. There are still no decisions on locations and headcounts, he said, but the goal is to open legal process outsourcing centers in the U.S. that mirror those in India.
“One reason we like it a lot is to offer 24/7 service,” Kamlani told Legally India. “We don’t offer 24/7 from India—because we don’t work from shifts but our lawyers have professional work schedules as any other international lawyer does. We couldn’t possibly cover the full business hours of the U.S.”
“It’s really about providing the great customer experience and I hate having to tell the client that we can’t help you right there [onshore in the United States],” he said.
Kamlani said Thomson Reuters purchased 100 percent of his company’s outstanding shares, and that would benefit a couple hundred Pangea3 employees who hold share options.
ABAJournal.com: “Thomson Reuters Acquires Indian Legal Outsourcing Co. Pangea3”
ABAJournal.com: “Outsourcing, Not Bar Review Prep, Evidently Part of Thomson Reuters’ Strategic Plan”