5 Questions That Separate Winning AI Decisions from Losing Ones
AI is different than previous legacy tech waves. AI adoption is fast, already embedded in courtrooms and shaping client expectations. For plaintiff firms, the real choice isn’t if you’ll use it—it’s whether it will tip the case in your favor or quietly work against you.
The right AI can surface case-making details before the defense knows to look.
According to the Supio AI Buyer’s Guide for Personal Injury Law Firms, 5 questions can tell you whether a platform will be a force multiplier or a costly distraction:
1. Is it built for PI or just dressed up for it?
A purpose-built “vertical” AI, grounded in PI documents, proactively surfaces important insights like missing bills or treatment records that can potentially weaken your case.
Ask outright: Was this designed for PI law from day one, or patched in from another field?
2. Does it prove every claim it makes?
If a platform can’t link a summary, diagnosis, or billing flag back to the source document, it’s asking for trust it hasn’t earned. In this business, no source = no case.
3. Can it raise settlement value, not just trim admin time?
Time saved is the baseline. Look for an AI provider that can change case outcomes like catching a missed injury, tightening a causal link, or uncovering unclaimed billing. In one example, AI flagged a nuanced symptom in ER notes that helped push a case value from $700,000 to $3 million. Ask for results like these, not just promises of speed.
4. Will it still deliver a year from now?
Buying AI is less about the demo and more about the arc: how it improves, how it listens, and how it supports you after the ink is dry.
Ask:
• How often do you ship features?
• What have you built from customer feedback?
• Who walks my team through onboarding?
5. Do you control the data?
In law, control over clients data isn’t a luxury. Your provider should be clear on where data lives, how it’s secured, and whether you can take it with you. Look for SOC 2 Type II certification, HIPAA compliance, and GDPR compliance. Anything less is risk, not innovation.
A Message From Supio
The Supio AI Buyer’s Guide for Personal Injury Law Firms distills lessons from hundreds of firms nationwide on what works (and what doesn’t) when adopting AI. Inside, you’ll find the evaluation framework, red flags to avoid, and the checklist that separates winning choices from losing ones.
Download the Buyer’s Guide and make your next AI decision your firm’s most valuable one.
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