ABA Journal

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68 ABA Journal Advertising articles.

Unhappy clients are hurting your business

How satisfied are your clients? The data indicates most lawyers don’t know. When we surveyed nearly 2,000 lawyers in the US, we discovered 37% don’t collect client feedback at all—and for the 42% that collect feedback only casually, courtesy biases suggest they likely receive only the type of positive feedback they want to hear.

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