In new partnership, LegalZoom offers users access to ChatGPT agent
LegalZoom’s users now have access to OpenAI’s ChatGPT agent, a new tool that can complete virtual tasks for them.
LegalZoom, an online platform for legal services, announced its collaboration with OpenAI on Tuesday. In an effort to provide its users more personalized access to legal guidance, LegalZoom will employ the ChatGPT agent to navigate its legal resources, run analysis and, if needed, deliver editable documents and spreadsheets that summarize findings.
In one scenario offered by LegalZoom, its users will be able to analyze business formation options in multiple states and receive tailored recommendations based on the ChatGPT agent’s analysis. The company also notes that its network of attorneys will continue to be available to provide further guidance.
“We are thinking about it differently than most people are thinking about artificial intelligence,” says Jeffrey Stibel, who became LegalZoom’s CEO in 2024, after working for several years as chairman of its board of directors. “What you’re hearing more often than not is how [AI] can be used to replace human expertise. What we’re trying to do is really leverage artificial intelligence to augment that expertise.”
“So it was a very natural next step to partner with what is arguably the leader in artificial intelligence right now and with what OpenAI is doing,” Stibel adds.
In introducing the ChatGPT agent in June, OpenAI said ChatGPT now “fluidly shift[s] between reasoning and action to handle complex workflows from start to finish, all based on your instructions.”
OpenAI also said users must permit ChatGPT to take certain actions and can interrupt or stop tasks at any time.
“When someone has a question or concern that they don’t even know is legal in nature, they might end up starting with something like ChatGPT,” Stibel says. “We want to make sure that if they start with ChatGPT, but it evolves into a legal matter, then the next logical step is for us to jump in and get involved.”
See also:
How agentic artificial intelligence could shake up the legal industry
How ethics reforms in Arizona led to LegalZoom’s law firm
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