Personal injury case management platform Hona launches AI agent
Hona, a case management platform for personal injury law firms, has unveiled Lia, its artificial intelligence agent. (Image from Hona’s Sept. 2 press release)
Updated: Hona, a case management platform for personal injury law firms, has unveiled Lia, its artificial intelligence agent.
Law.com reported Wednesday that Lia facilitates communication between personal injury firms and their clients and answers questions based on information from the actual case files.
According to a Sept. 2 press release, Lia keeps clients engaged through regular reminders, follow-ups and check-ins and can determine when matters have to be escalated for human attention.
Hona CEO Matthew McClellan told Law.com that Lia can help firms handle routine and redundant work common to nearly all personal injury cases.
“Clients have questions. To the attorney, those are the same 10 questions every day, so it’s very redundant, but to the average personal injury plaintiff, that’s the first time they’ve been through this situation. They don’t know a lot about the process,” McClellan told Law.com.
He added in the press release that Lia can also help clients keep up with their medical appointments and treatment plans.
“Published patient-adherence studies consistently find that 30 to 50% of patients don’t complete their treatment plans, and typical appointment attendance runs around 70%,” McClellan said in the press release. “One-way automated texts don’t solve this. Cases need something that responds, follows up, catches what changed and reacts when a client goes quiet.”
According to Law.com, Hona, which raised $9.5 million in Series A funding in June 2024, beta tested Lia with 20 firms. Lia joins a growing market for personal injury case management platforms with agentic AI capabilities. In January, Eve Legal launched Eve 2.0, which includes AI agents, auditors and analysts. And in May, Supio unveiled its Supio Agent.
Updated Sept. 3 at 8:21 p.m. to correct the date of Hona’s Series A funding.
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